FullStack Web Developer

TMT Insurance | Nov 2024 - May 2025 · 7 mos

Designed modern UIs and implemented responsive layouts for various clients.

• Developed and maintained web applications using PHP, with a focus on the CodeIgniter MVC framework.
• Created custom WordPress themes and plugins tailored to project requirements.
• Designed and implemented RESTful APIs and integrated third-party APIs (e.g., payment gateways, CRMs).
• Built reusable and modular backend components following the MVC design pattern.
• Developed front-end interfaces using HTML5, CSS3, Bootstrap, and JavaScript.
• Implemented business logic in Node.js or Python for microservices or integrations when required.
• Optimized applications for performance, scalability, and security.
• Collaborated closely with UI/UX designers and project managers in an Agile/Scrum environment.
• Maintained code versioning using Git and followed best practices for testing and deployment.

Desktop Support Engineer

Bask | February 2022 – September 2023 · 1 yr 8 mos

Delivered personalized desktop support for residential and small business clients, resolving technical issues remotely with a focus on customer experience.

• Provided support for desktops, laptops, routers, printers, and security software remotely.
• Resolved performance issues, virus infections, and driver/software conflicts across Windows and Mac OS.
• Guided non-technical users through troubleshooting procedures with patience and clarity.
• Configured and supported wireless networking, peripheral devices, and basic home office setups.
• Maintained detailed session logs and contributed to internal troubleshooting documentation.

IT Service Desk Level 2

Concentrix (assigned at CrossCom) | January 2020 – January 2021 · 1 yr

Provided Level 2 technical support for store and corporate systems, resolving escalated issues related to networking, hardware, and infrastructure across retail locations, including gas station systems.

• Resolved advanced support tickets for hardware, software, and network issues across corporate and retail environments.
• Troubleshot and configured network switches, routers, and wireless access points remotely.
• Supported and maintained CCTV systems, fuel station controllers, and point-of-sale (POS) equipment.
• Coordinated with on-site technicians to perform hardware replacements and physical troubleshooting, acting as remote support lead.
• Managed user accounts and permissions via Active Directory and other enterprise tools.
• Provided support for remote desktop, VPN, and store connectivity issues, ensuring minimal downtime.
• Maintained detailed documentation and contributed to internal knowledge bases to improve resolution efficiency.

WordPress Web Developer | SEO | GoDaddy Support

Sutherland | July 2016 - July 2018 · 2 yrs

Developed and supported SEO-optimized WordPress websites while providing technical assistance and domain management through GoDaddy.

• Built and customized responsive WordPress websites, themes, and plugins based on client specifications.
• Improved website visibility through on-page SEO techniques including metadata, keyword optimization, and site structure enhancements.
• Provided front-line GoDaddy technical support, assisting with domain setup, hosting, SSL, email, and DNS configurations.
• Performed regular site maintenance including updates, backups, malware scans, and speed optimization.
• Configured caching, CDN services, and image optimization tools to improve website load times and performance scores.
• Trained clients on basic WordPress usage and content management best practices.

IT Specialist | Linux Junior Administrator

ChiuKim Group of Companies | Jan 2013 - Feb 2014 · 1 yr 2 mos

Provided IT support across the organization while managing Linux-based systems and contributing to network and server administration.

• Maintained and monitored Linux servers, including user account management, permissions, and routine updates.
• Provided desktop support for Windows and Linux environments, resolving hardware, software, and network issues.
• Assisted in configuring firewalls, VPNs, and other network security tools to protect organizational infrastructure.
• Installed, configured, and maintained local and remote server environments for internal services.
• Supported routine data backups and system recovery procedures to ensure business continuity.
• Documented IT processes, troubleshooting steps, and system configurations for internal use.
• Collaborated with the senior sysadmin on performance tuning and patch management of critical systems.

Information Technology

Lake Sebu Technical School of College | 2012 – 2014

Completed a two-year program focused on core areas of Information Technology, including software development, web design, and data structures. Developed practical skills in programming, troubleshooting, and creating dynamic web applications using modern technologies. Also gained hands-on experience in networking fundamentals and computer hardware maintenance.